Fix Wi-Fi connection problems

If you're having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation signal, endeavor the solutions below. After each solution, try to open a webpage on your telephone to run into if the result is fixed.

Stride ane: Check settings & restart

  1. Make sure Wi-Fi is on. Then turn it off and on over again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Airplane fashion is off. Then turn information technology on and off again to reconnect. Acquire how to enable and disable Airplane fashion.

  3. Press your phone'southward power button for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," press and hold the power button for about 30 seconds, until your phone restarts.

Step 2: Find the problem blazon

  • Telephone:Attempt connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices can use the network, the problem is well-nigh likely with your phone.
  • Network:Check whether your phone can connect to another Wi-Fi network, like at a friend's house or a public network. If your phone can connect elsewhere, the trouble is most probable with the network.
  • Cyberspace:If your phone connects to the Wi-Fi network but you still have no net, the trouble is most likely with your net connectedness.

Step iii: Troubleshoot by problem type

Phone

Check for problem apps

The trouble tin be from an app that you downloaded. To find out, restart your phone in prophylactic way.

  1. Turn on prophylactic mode. Acquire how to plow on safe mode.
  2. Effort connecting to the Wi-Fi network again.
  3. Cheque if the Wi-Fi connection works in safety way.
    • If the Wi-Fi connectedness works in safety mode, a downloaded app is most probable causing the issue.
      • To get out rubber mode, restart your phone.
      • Uninstall recently downloaded apps one by one. See whether the connectedness works.
      • Afterwards y'all remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connectedness doesn't work in safe way
      Likely, there'south a trouble with the Wi-Fi network or internet connectedness.

Tip: Airplane manner is automatically turned on when you enter safe way. We recommend turning aeroplane fashion off in gild to go on using features such as GPS, Wi-Fi, and making phone calls.

Cyberspace & network

Restart the router & modem

If the Wi-Fi router and modem are yours, endeavor turning them off then on over again.

  1. Unplug the router and modem'due south power cords from the ability outlet for xv seconds.
  2. Plug the power cords back in.
  3. Bank check that all cords and cables are secure at both ends.
  4. Await a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer's support site.)

If the lights aren't working correct, you could have an issue with the modem, router, or internet connectedness.

Contact the network ambassador or your Cyberspace Service Provider. For example, at that place could be a service outage, or they could demand to reset your connection.

Sign in to a public network

Important: Public networks, similar at cafes or airports, oft accept a webpage for y'all to complete. If you sign in or accept the terms, the public connection should work.

If yous don't see an say-so page later you connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't work, endeavor restarting your connection to the network:

  1. Open your telephone's Settings app.
  2. Tap Network & net And thenInternet.
  3. Touch and hold the network name. TapForget.
  4. Turn Wi-Fi off and so on again.
  5. On the listing, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Cheque that hotspot is on

  1. Open your telephone'southward Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UseWi-Fi hotspot.
    • If information technology was already on, plow it off and then on again.
    • If your phone hasn't had a hotspot before, first tap Gear up upwards Wi-Fi hotspot.

Tip: For more info, learn more near hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If yous take problems, bank check with your carrier. Enquire whether your phone can connect to mobile hotspots and whether they're in your information plan.

When you reconnect

When y'all reconnect, check for the latest organization update. Updates tin can bring improvements that help fix issues. Acquire how to check and update your Android version.

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